Frequently Asked Questions (FAQ)
How can I track my order?
Once your order is confirmed, you'll receive an email with your order number. You can track your order anytime by visiting our 'Track Order' page and entering your order number or email address.
What is the processing time for an order?
Order processing takes up to 3 business days after your order is placed.
How long does delivery take?
After your order is processed and shipped, expect delivery within 3 to 8 business days.
What are the shipping costs?
Shipping is always free! There are no additional charges, regardless of package size or weight.
What is the return policy?
You can return products within 30 calendar days of receipt. The buyer is responsible for return shipping. Once your return is approved, we'll process a refund to the original payment method. For more details, check our Return Policy.
Are there any exceptions to the return policy?
Yes, exceptions apply. We may offer partial refunds for items that show signs of use, are not in original condition, are damaged, missing parts (not due to our error), or returned more than 30 days after delivery. See our Return Policy for more information.
I have an issue with my order. How can I contact you?
If you encounter any issues or have questions, please reach out to us via our Contact Page. We’ll get back to you as soon as possible.
Contact Information:
Email: info@ousterfieldfashion.com
Or visit our contact page.
Company Information:
Ousterfield Fashion
Address: Van Houtstraat 8, 6921 BG, Duiven, Netherlands
(Our business address does not serve as a return address. Packages sent here will be rejected.)
Email: info@ousterfieldfashion.com
Contact page: https://ousterfieldfashion.com/pages/contact
Company no.: 91554241
Phone number:+31 613421454 (no customer support)
Our customer service team is available Monday to Friday from 9 AM to 5 PM.