Return Policy

Returning Items

If you're not satisfied with your purchase, you can return items in their original condition within 30 days of delivery (please include the tracking number). Once we receive the returned items, we’ll process a refund for the purchase price. All returns must be registered through our customer service team.

Received a Faulty Item?

If the item you received is faulty, please contact our support team immediately with the following details:

  • Your order number
  • The damaged item
  • A description of the issue
  • A photo showing the fault

If your parcel was damaged during delivery, please take a photo of the damage and send it to our customer service team. Claims for damaged parcels must be made within 7 days of delivery. We cannot issue a refund, exchange, or replacement without proof of damage.

Received the Wrong Item?

If you received the wrong item, please contact our support team as soon as possible with the following information:

  • Your order number
  • The name of the item you didn’t receive
  • The name of the item you received
  • A photo of the item you received

Exchanges

We do not offer exchanges. If you'd like a different item, please return the original product and place a new order for the item you want.

Faulty Products

For faulty, damaged, or defective items, returns are free of charge.

Returning Items for Other Reasons

If you ordered the wrong size, changed your mind, or no longer want the item, you will be responsible for the return shipping costs and obtaining a return receipt.

Return Address

2nd Floor, Building 9, No. 887 Changchun West Rd., China (Zhejiang) Pilot Free Trade Zone, Jindong District, Jinhua, Zhejiang.

For any inquiries, feel free to contact our customer support at:
info@ousterfieldfashion.com

 

Contact Information:

Email: info@ousterfieldfashion.com

Or visit our contact page.

Company Information:

Ousterfield Fashion

Address: Van Houtstraat 8, 6921 BG, Duiven, Netherlands

(Our business address does not serve as a return address. Packages sent here will be rejected.)

Email: info@ousterfieldfashion.com

Contact page: https://ousterfieldfashion.com/pages/contact

Company no.: 91554241

Phone number:+31 613421454 (no customer support)

Our customer service team is available Monday to Friday from 9 AM to 5 PM.