Frequently Asked Questions

Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve answered the most common questions to help you get the best experience when shopping at Ousterfield Fashion. If you need further assistance, feel free to contact us!

1. What payment methods do you accept?

We offer secure and easy payment options, including:

  • Visa
  • MasterCard

All payments are processed securely through our trusted payment gateway providers.

2. How much is shipping?

We offer free shipping on all orders within Australia. No hidden fees – the price you see at checkout is the price you pay!

3. How long will it take to receive my order?

  • Order Processing Time: Orders are processed within 1-3 business days.
  • Delivery Time: Once processed, your order will arrive in 3-8 business days.

Overall, you can expect to receive your order in 4-11 business days after placing it.

4. Do you ship internationally?

Currently, we only offer shipping within the Australia. We do not ship internationally at this time.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the shipping provider's website.

6. Can I change or cancel my order?

Once your order has been processed and confirmed, we are unable to make changes or cancel it. However, if you notice an error or wish to make changes, please contact us immediately at info@ousterfieldfashion.com, and we will do our best to assist you before the order is shipped.

7. What is your return policy?

We accept returns within 30 days of receiving your order. The items must be unworn, unwashed, and in their original condition.

  • Return Shipping Costs: If you made an incorrect order (wrong size or item), the return shipping will be at your expense.
  • Refund Processing Time: Once we receive your returned items, we will process your refund within 7 business days.

8. What if my order is damaged or lost?

If your order arrives damaged or is lost during transit, please contact us within 7 days of receiving your shipment. We will work with the shipping provider to resolve the issue.

  • For damaged items, please provide photos of the damage and the packaging.
  • For lost orders, we will assist in locating your package with the shipping carrier.

9. How do I know what size to order?

We provide a size guide on our product pages to help you choose the right size. If you're still unsure, feel free to contact us, and we'd be happy to help you select the best fit!

10. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we are always looking for ways to improve our services, so keep an eye out for future updates!

11. How do I contact customer support?

If you have any questions or need assistance, our customer service team is here to help! You can contact us through the following methods:

12. Can I modify my order after placing it?

Once your order is confirmed, it cannot be modified. If you need to make changes, please contact us as soon as possible, and we will try to accommodate your request before the order is shipped.

13. Do you offer discounts or promotions?

Occasionally, we offer special promotions and discounts. Be sure to sign up for our newsletter or follow us on social media to stay updated on the latest offers.

14. Are the prices on your website inclusive of taxes?

Yes, all prices on our website are listed in Euros (€) and include applicable VAT (Value Added Tax).

15. How do I return an item?

To return an item, please ensure that it is in its original condition (unworn, unwashed) and within 30 days of receiving your order. You can contact us at info@ousterfieldfashion.com to initiate the return process.

If you have any other questions or need help, don’t hesitate to get in touch with us. We’re here to assist you!

Thank you for shopping with Ousterfield Fashion!