Shipping Policy

Thank you for shopping with Ousterfield Fashion! We want to ensure that your shopping experience is seamless, so we’ve outlined our shipping policies below. If you have any questions, feel free to reach out to us at info@ousterfieldfashion.com.

1. Shipping Areas

We currently offer free shipping within Australia. Unfortunately, we do not ship internationally at this time.

2. Order Processing

  • Order Cut-Off Time: Orders placed before 5:00 PM (GMT+11) will be processed the same business day. Orders placed after 5:00 PM will be processed the next business day.
  • Processing Time: Orders are processed within 1-3 business days (Monday through Friday).

Note: We strive to fulfill orders as quickly as possible, but processing times may vary depending on demand or stock availability.

3. Shipping Methods and Delivery Times

  • Shipping Method: We offer free shipping for all orders within Australia. The shipping method we use is called Free Shipping.
  • Delivery Time: After your order is processed, delivery typically takes between 3-8 business days.

The total estimated delivery time from order to arrival is between 4-11 business days, depending on your location.

Please note that delivery times are estimates and can vary depending on external factors, such as weather, holidays, or other unforeseen circumstances.

4. Shipping Costs

  • We offer free shipping for all orders within the Netherlands.
  • There are no hidden fees – the price you see at checkout is the price you pay.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your shipment. Please note that tracking information may take up to 24 hours to update.

6. Shipping Delays

While we make every effort to ensure timely deliveries, delays may occur due to factors beyond our control, such as postal service delays or extreme weather conditions. If there is a significant delay in your order, please contact us, and we will assist you.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost items caused by incorrect or incomplete addresses. If you notice any mistakes with your shipping details after placing the order, please contact us immediately at info@ousterfieldfashion.com or call us at +31 6 49875736.

8. Lost or Damaged Items

If your package is lost or damaged during transit, please contact us within 7 days of receiving your shipment so we can assist you in resolving the issue.

  • For damaged items, please provide photos of the damage and the packaging.
  • For lost packages, we will work with the shipping carrier to locate your order.

9. Customer Support

If you have any questions regarding your order, delivery times, or shipping concerns, please don't hesitate to reach out to our customer support team:

We appreciate your business and thank you for choosing Ousterfield Fashion. Enjoy your shopping experience!