Payment Policy

At Ousterfield Fashion, we want to ensure a smooth and secure shopping experience for all of our customers. This Payment Policy outlines the payment methods we accept and how we handle payments. By placing an order with us, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We offer secure and easy payment options, including:

  • Visa
  • MasterCard

Your payment information is processed securely through our payment gateway provider to ensure your data is protected.

2. Payment Security

We prioritize the security of your personal information. All payments made on our website are processed using SSL (Secure Sockets Layer) encryption technology. This ensures that your payment details are transmitted securely. We also work with trusted third-party payment providers to ensure your financial information is kept safe.

3. Order Processing

  • Order Confirmation: After you complete your payment, you will receive an order confirmation email detailing your order.
  • Payment Authorization: Payments are authorized at the time of checkout. If your payment is declined for any reason, we will notify you, and you can try again with a different payment method.

4. Pricing and Currency

  • All prices on our website are listed in Euros (€) and include applicable VAT (Value Added Tax).
  • Although we strive to keep prices accurate, we reserve the right to correct any pricing errors. If an error occurs, we will notify you before processing the order.

5. Payment Issues

If you experience issues with your payment, please ensure the following:

  • Your card details are correct.
  • The billing address matches the one on file with your bank.
  • Your payment method has not expired or been blocked.

If the problem persists, please contact our customer support team at info@ousterfieldfashion.com for assistance.

6. Order Cancellations and Refunds

  • Order Cancellations: Once your payment is processed and your order is confirmed, cancellations are not possible. However, if you need to make changes, please contact us immediately at info@ousterfieldfashion.com, and we will try to assist before shipping.
  • Refunds: If you return an item in accordance with our Return & Refund Policy, your refund will be processed back to the original payment method. Please note that it may take 5 business days for the refund to be reflected in your account, depending on your bank.

7. Payment Confirmation

Once your payment is successfully processed, you will receive a confirmation email containing your order details and payment summary.

8. Fraud Prevention

To protect against fraudulent transactions, we reserve the right to cancel or reject orders if we suspect unauthorized payment use or fraudulent activity. Additional verification may be requested to confirm the validity of your order.

9. Contact Us

If you have any questions or need assistance with payments, please contact our customer support team:

Thank you for choosing Ousterfield Fashion. We appreciate your trust and look forward to providing you with an exceptional shopping experience!